Refund Policy
A legal disclaimer
Disclaimer: This Refund Policy is for general informational purposes and is subject to change at any time. It is recommended that you consult with a legal professional to ensure compliance with applicable laws and regulations in your jurisdiction.
Refund Policy - the basics
Last Updated: October 17,2025
At Pristine Seat Co, we strive to provide the best car seat cleaning services to our customers. If for any reason you’re not fully satisfied with the services we provide, we want to ensure that your concerns are addressed. Please read the following policy carefully.
1.
Refund Eligibility
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Refunds may be issued under the following circumstances:
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Service Quality Issues: If you are unsatisfied with the quality of our cleaning services, we will work with you to resolve the issue. If we are unable to meet your expectations after a re-cleaning or corrective action, we may issue a refund at our discretion.
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Overcharge or Billing Error: If you believe you were overcharged or charged incorrectly, we will review the situation and offer a refund if a billing error is confirmed.
2.
Non-Refundable Situations
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The following circumstances do not qualify for a refund:
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Pre-existing Conditions: We are not liable for any pre-existing damage or condition of the car seats, such as fading, tears, or damage to fabric that may become more visible after cleaning.
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Late Cancellations: Refunds will not be issued for cancellations made less than 12 hours prior to your scheduled appointment. If you need to cancel or reschedule, please do so at least 12 hours in advance to avoid fees.
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No-Shows: If you fail to leave the car seat or seats in the appropriate area for pickup and fail to give any notice of cancellation/reason for your appointment without prior notice, no refund will be issued.
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Changed Service Requests: If you alter your service request after the appointment has been scheduled, any additional charges will apply, but a refund will not be issued for the original service.
3.
How to Request a Refund
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If you believe you are entitled to a refund, please follow these steps:
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Contact Us: Reach out to our customer service team within 2 days from drop-off of the service completion via email at pristineseatco@gmail.com or phone at (208)392-5023. Please provide your booking details, a description of the issue, and any supporting documentation (e.g., photos, receipts).
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Assessment: Our team will review your case and assess whether a refund is applicable. If necessary, we may request additional information to process your request.
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Refund Issuance: If your refund request is approved, we will process it through the same payment method used for the transaction. Please allow up to 7-10 business days for the refund to appear in your account.
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4.
Partial Refunds
In some cases, we may issue a partial refund if the service was only partially completed, or if certain aspects of the service did not meet our standards. The amount refunded will be at our discretion, depending on the nature of the issue.
5.
Gift Cards & Promotions
Refunds for services paid with gift cards or promotional discounts will be issued based on the original payment amount, excluding any discount or promotional value applied. If a refund is issued, the promotional or gift card amount may be forfeited.
6.
Contact Us
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If you have any questions about our refund policy or need to request a refund, please contact us at:
Pristine Seat Co
(208)392-5023